No cost
Included in your stay
Free of charge: tell us what you need, the team takes it on and lets you know when it's done.
- 4 services included
- Concierge 7:00 AM to 9:00 PM
LapaWhat you can ask for
Each one has its own page: how to ask for it and how far ahead.
Cleaning and maintenance · At your villa
Villa cleaning
Extra cleaning or towel change
- Request 2 h ahead
- Concierge 7:00 AM to 9:00 PM
Request 2 h ahead
Included in your stay
Around Nosara · Guiones, Pelada and town
Town & beach shuttle
- Request 1 h ahead
Request 1 h ahead
Included in your stay
Cleaning and maintenance · At your villa
Maintenance request
Something broken? Tell us
- Request 2 h ahead
- Concierge 7:00 AM to 9:00 PM
Request 2 h ahead
Included in your stay
Concierge · Nosara
Other request
Restaurant reservations, recommendations, anything
- Request 2 h ahead
- Concierge 7:00 AM to 9:00 PM
Request 2 h ahead
Included in your stay
How to ask
Ask, and we keep you posted
- 1
Pick the service
Tell us what you need, where and when.
- 2
Send us your request
The request step writes the message with your details and doesn't charge anything yet.
- 3
We assign it
We get back to you to confirm, and someone on the team takes it on.
- 4
Done
We let you know when it's completed. Services with a price are charged at the catalog price.
When to ask
Ask whenever you need it
The concierge is available 7:00 AM to 9:00 PM, Costa Rica time. You can send your request whenever you like.
Plan ahead
At least 1 h ahead: Town & beach shuttle. At least 2 h ahead: Villa cleaning, Maintenance request and Other request.
Change of plans
You can cancel a request in the app until it's completed.
Where and when
In the request you add the place (the villa, a hotel or an address) and when you need it.
Questions about what's included
What's included in my stay?
Villa cleaning, Town & beach shuttle, Maintenance request and Other request are free of charge. Ask for them whenever you need them.
How do I ask for an included service?
Pick the service and tell us what you need, where and when. The request step writes the message with your details and doesn't charge anything; we get back to you to confirm and someone on the team takes care of it.
Can I cancel a request?
Yes: you can cancel a request in the app until it's completed.
Goes well with
Groceries · At your villa
Grocery delivery
We shop and deliver; groceries billed separately
- Request 2 h ahead
- Concierge 7:00 AM to 9:00 PM
USD 25
Free cancellation up to 24 h before
Wellness · At your villa
In-villa massage
60 min massage by a certified therapist
- Request 2 h ahead
- Concierge 7:00 AM to 9:00 PM
USD 90
Free cancellation up to 24 h before
Surf · Playa Guiones
Surf lesson at Playa Guiones
- 2 h
- Up to 6 per departure
- Book 12 h ahead
USD 65 per person
Free cancellation up to 24 h before
Keep exploring
More for your stay
Vehicles
An ATV, a golf cart or an SUV to get around at your own pace.
Transfers
From the airport to your villa with a driver, and rides around Nosara.
Tours & experiences
Surf lessons at Guiones and turtle tours at Ostional.
Villa services
Cleaning, groceries, massages and whatever you need, without leaving home.
Need something?
Ask for it in a moment
Pick the service and send us your request: the team takes care of it and lets you know when it's done.