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ConciergeNosara

Other request

Restaurant reservations, recommendations, anything

Included in your stay

Request itEmail us

The essentials

Where
Nosara
Request at least
2 h ahead
Concierge
7:00 AM to 9:00 PM
Costa Rica time

How to ask

You can send the request whenever you like. This is how it moves along:

Your request's status, in the app

  1. Received
  2. Assigned
  3. In progress
  4. Completed
NoonMidnightCONCIERGE7 AMto 9 PM
Concierge available 7:00 AM to 9:00 PMSunset between 5:15 PM and 6:10 PM, depending on the monthCosta Rica time.

How it works

  1. 1

    Build your request

    What you need, where and when, in the booking step; then you send it to us.

  2. 2

    We confirm

    We'll write to confirm availability.

  3. 3

    We assign it

    We hand it to the person in charge and work out the details with you.

Where

Wherever you need it: you add the place in the request.

What we'll ask you for

  • What you need, where and when

    Tell us what you need, where and when. If it helps, we'll ask you for photos when we reply.

    More about requests

Good to know in Nosara

  • Where and when

    In the request you add the place (the villa, a hotel or an address) and when you need it.

  • Tell us what's going on

    If something isn't working, tell us what's going on; if it helps, we'll ask you for photos when we reply.

  • We keep you posted

    We write to confirm the request and let you know when it's done.

More tips for your stay

Cancellation

If your plans change, cancel it from the app.

Cancellation windows

Frequently asked questions

How do I ask for a service?

Pick the service and tell us what you need, where and when. The request step writes the message with your details and doesn't charge anything; we get back to you to confirm and someone on the team takes care of it.

How far ahead should I request it?

At least 2 h ahead.

Can I cancel the request?

Yes, in the app, until it's completed.

What are your hours?

The concierge is available 7:00 AM to 9:00 PM, Costa Rica time. You can send your request whenever you like.

How do I know how my request is going?

We write to you to confirm the request and let you know when it's done. In the app, each request also shows its status: received, assigned, in progress or completed.

Can I ask for something that's not on the list?

Yes. Tell us what you need, even if it's not on the list, and the team looks at it.

Requesting with Lapa

  • The team takes it

    Someone on the team takes your request and we tell you who's on it.

  • Included in your stay

    Free of charge: request it whenever you need it.

Based in Nosara · open 7:00 AM to 9:00 PM, Costa Rica time

Goes well with

All in Villa services

More for your stay

Questions?

We'll help with your request

Get in touch with your dates and your questions: we reply 7:00 AM to 9:00 PM, Costa Rica time.

Email usDiscover the app