Villa services
Whatever you need, without leaving the villa
Cleaning, groceries, massages, maintenance and whatever comes to mind. Tell us what you need, the team takes it on and lets you know when it's done.
- Concierge 7:00 AM to 9:00 PM
LapaNo cost
Included in your stay
Free of charge: ask for them whenever you need them.
Cleaning and maintenance · At your villa
Extras
So you don't lift a finger
Prices in US dollars. You see them before you ask, and the team arranges the rest with you.
How it works
Ask, and we keep you posted
- 1
Pick the service
Tell us what you need, where and when.
- 2
Send us your request
The request step writes the message with your details and doesn't charge anything yet.
- 3
We assign it
We get back to you to confirm, and someone on the team takes it on.
- 4
Done
We let you know when it's completed. Services with a price are charged at the catalog price.
Your request's status, in the app
- Received
- Assigned
- In progress
- Completed
A concierge in Nosara
More beach, fewer errands
Everything in Nosara is close, but along dirt roads, and the day revolves around the ocean and the sunset. Having someone to ask gives you time back for what you came for.
Fewer errands
Ask for groceries and enjoy the morning at the beach: we bring them to the villa.
In tune with the weather
In the green season, May to November, it rains mostly in the afternoon: a good time for a massage at the villa.
Wellness at your villaOne place for everything
Cleaning, maintenance, a reservation or a recommendation: you ask the same way, with one message.
Good to know
Ask like a regular
Details that help the team understand what you need.
Plan ahead
Ask at least 2 h ahead; for a special day, earlier is better.
Where and when
In the request you add the place (the villa, a hotel or an address) and when you need it.
Tell us what's going on
If something isn't working, tell us what's going on; if it helps, we'll ask you for photos when we reply.
We keep you posted
We write to confirm the request and let you know when it's done.
Grocery delivery
We shop and deliver; groceries billed separately. The service is USD 25.
Change of plans
You can cancel a request in the app until it's completed. For the ones with a price, cancellation is free up to 24 h before (Grocery delivery and In-villa massage).
Questions about villa services
Which villa services are included with my stay?
Villa cleaning, Maintenance request and Other request are free of charge. Ask for them whenever you need them.
Which services have a price?
Grocery delivery: USD 25. We shop and deliver; groceries billed separately. In-villa massage: USD 90. 60 min massage by a certified therapist.
How do I ask for a service?
Pick the service and tell us what you need, where and when. The request step writes the message with your details and doesn't charge anything; we get back to you to confirm and someone on the team takes care of it.
How far ahead do I need to ask?
At least 2 h ahead, for every service.
Can I cancel a request?
Yes, in the app, until it's completed. For the ones with a price, cancellation is free up to 24 h before (Grocery delivery and In-villa massage).
What are your hours?
The concierge is available 7:00 AM to 9:00 PM, Costa Rica time. You can send your request whenever you like.
How do I know how my request is going?
We write to you to confirm the request and let you know when it's done. In the app, each request also shows its status: received, assigned, in progress or completed.
Can I ask for something that's not on the list?
Yes. Tell us what you need, even if it's not on the list, and the team looks at it.
Need anything?
Request it in a moment
Cleaning, groceries, a massage or a recommendation: pick the service, send us your request and the team takes it from there.
